Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@moussebros.com. Once your return is approved, we will provide you with instructions on how and where to send your package.
Please note: Customers are responsible for the cost of return shipping.
Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at hello@moussebros.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
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Perishable goods (like food, flowers, or plants)
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Custom products (special orders or personalized items)
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Personal care goods (like beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions or concerns about your specific item, please get in touch.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a new purchase for the replacement item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at hello@moussebros.com.